Desktop Support Analyst – Financial Services Technology – London
(Key skills: Desktop Support, Windows 10/11, Office 365, Active Directory, Azure AD, Exchange, Hardware Support, AV Support, Cisco CUCM, Networking, End User Support, Financial Services)
Are you a customer-focused Desktop Support Analyst who thrives in fast-paced financial environments? Do you enjoy providing hands-on technical support while working closely with business users and senior stakeholders? This is an excellent opportunity to join a high-performing financial services organisation supporting critical front and back-office users.
Our client, a well-established financial services firm, is seeking a Desktop Support Analyst to join their London-based technology team. You will provide high-quality end-user support across trading, corporate and operational teams, ensuring systems remain reliable, responsive and aligned with business needs.
In this role, you will deliver a blend of hands-on support and proactive service improvement across desktop, laptop and mobile environments. You will troubleshoot hardware and software issues, support Microsoft desktop technologies and provide excellent client-facing support to users across the business. The role also includes supporting meeting rooms and video conferencing solutions, ensuring seamless collaboration across global teams.
You will work with technologies including Windows 10/11, Office 365, Active Directory and Azure, alongside supporting Exchange environments, printers and shared resources. Experience troubleshooting networking and connectivity issues will be important, as well as managing user permissions, NTFS access and shared drives. You will also assist with device builds, deployments and lifecycle management across the organisation.
The position involves supporting telephony and collaboration platforms, including exposure to Cisco CUCM, as well as assisting with AV and conferencing setup. You will also support desktop hardware, peripherals and end-user devices, ensuring users are fully operational at all times. Strong troubleshooting ability and a proactive approach to service delivery are essential.
The ideal candidate will bring proven Desktop Support experience within a professional or financial services environment, excellent communication skills and a strong customer-first mindset. You should be comfortable working independently, prioritising incidents and supporting users at all levels of the organisation. Flexibility for occasional out-of-hours support may be required.
This is a fantastic opportunity to join a collaborative financial services technology team where you will play a key role in supporting business-critical users and maintaining a high-quality IT service.
Location: London, UK
Salary: £55K – £60K + Bonus + Benefits
Applicants must be based in the UK and have the right to work in the UK.
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